At ShiShang, we strive to ensure your complete satisfaction with our smart roller blinds. If you are not entirely satisfied with your purchase, please review our return and refund policy below.

1. Return Period
You may request a return within 30 calendar days from the date of delivery. Returns requested after 30 days will not be accepted.

2. Conditions for Return
- Products must be unused, uninstalled, and in original packaging.
- All accessories, manuals, and parts must be included.
- Custom-made or bulk wholesale orders (over 50 units) are not eligible for return unless defective.
- Proof of purchase (order number or invoice) is required.

3. How to Initiate a Return
Contact us at shishang@sskyss.com with your order number and reason for return. We will provide you with a return address and instructions. Customers are responsible for return shipping costs unless the product is defective.

4. Refund Timeframe
Once we receive and inspect your returned item (typically within 3-5 business days of receipt), we will process your refund. Refunds will be issued to your original payment method within 7-14 business days after approval. Depending on your bank or payment provider, it may take additional time to appear in your account.

5. Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 7 days of delivery with photos or videos showing the issue. We will arrange a replacement or full refund at no additional cost.

6. Non-Returnable Items
- Clearance or final sale items
- Custom-sized roller blinds
- Products damaged due to improper installation or misuse

For any questions, please email shishang@sskyss.com or message us on WhatsApp at +86 135 9822 8656.